Acceptance of Terms and Conditions
By accessing, registering for, or using any services provided by lucky99, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, you must stop using our platform immediately.
These terms apply to all lucky99 platform users, including visitors, registered users, and active players. lucky99 reserves the right to modify, add to, or amend these terms at any time with reasonable notice to users. Continued use of the platform following any changes constitutes acceptance of the updated terms.
You must be at least 18 years old to register and use lucky99's services. By accepting these terms, you confirm that you meet this minimum age requirement.
Key Summary
- Minimum age: 18 years old
- One account per user
- All transactions in RM (MYR)
- Lucky99 reserves the right to update these terms
- Continued use = acceptance of terms
Account Creation and Security Responsibilities
Account Registration Requirements
Each user is permitted to hold only one account on lucky99. Multiple registrations by the same individual are prohibited and may result in the suspension or closure of all associated accounts.
Information provided during registration — including your full name, date of birth, phone number, and bank details — must be accurate, complete, and up to date. False or inaccurate information may result in account closure and forfeiture of any remaining balance.
Password and Account Security
You are solely responsible for keeping your password and account login details confidential. lucky99 will not be liable for any losses resulting from unauthorised access caused by user negligence.
If you suspect your account has been accessed without authorisation, please contact our support team immediately. You are responsible for all activity occurring under your account until we receive notice of a security breach.
User Responsibilities and Platform Usage Rules
Lucky99 users are required to use this platform solely for lawful entertainment purposes and to comply with all applicable local laws. Using the platform for any illegal purpose — including fraud, money laundering, or any criminal activity — is strictly prohibited.
The following actions are strictly prohibited on the lucky99 platform:
- Using automated software, bots, or scripts to access or operate the platform
- Attempting to exploit technical vulnerabilities or loopholes in the platform's systems
- Sharing your account or allowing third parties to use it
- Abusing promotions or bonuses through unauthorised methods
- Spreading false information or harassing other users
Violating any of the above rules may result in immediate account suspension or permanent closure without prior notice.
Payment Information, Transactions & Liability Limits
Payment Policy in MYR
All transactions on the lucky99 platform are processed in Malaysian Ringgit (RM / MYR). Deposits are handled via approved local payment methods, including TNG eWallet, FPX, and major Malaysian internet banking.
Withdrawals may only be made to a bank account or digital wallet registered under the same user's name. lucky99 reserves the right to request identity verification documents before processing any withdrawal.
Transaction processing times vary depending on the chosen method. Deposits are typically processed within minutes, while withdrawals may take one to three business days depending on the selected method.
Lucky99 Liability Limits
Lucky99 shall not be liable for any indirect, consequential, special, or punitive damages arising from the use of or inability to use the platform, including service disruptions, technical failures, or loss of data.
Our platform is provided on an "as is" basis. While we strive to ensure continuous availability, lucky99 does not guarantee that the platform will be free from disruptions, errors, or viruses at all times.
Lucky99's maximum total liability to any user shall not exceed the amount deposited by that user in the thirty days preceding the claim.
Account Policy, Intellectual Property & Third-Party Links
Account Suspension and Closure
Lucky99 reserves the right to suspend or close any user account for the following reasons: breach of terms and conditions, suspected fraudulent activity, inaccurate registration information, or at the request of law enforcement agencies.
Users who wish to voluntarily close their account may contact our support team. Any remaining balance (subject to certain conditions being met) will be returned to the registered payment method. Bonus balances that have not met rollover requirements are not eligible for withdrawal.
Intellectual Property
All content on the lucky99 platform — including logos, text, graphics, user interfaces, software, and design — is the exclusive property of lucky99 or our licensors. You may not reproduce, modify, distribute, or use any platform content for commercial purposes without prior written consent from lucky99.
Third-Party Links
The lucky99 platform may contain links to third-party websites for informational purposes. lucky99 is not responsible for the content, privacy policies, or practices of any such third-party sites. You access them at your own risk. We recommend reading the terms and privacy policy of each site before engaging with it.
Changes to Terms and Applicable Law
Lucky99 reserves the right to modify, add to, or amend these terms and conditions at any time. Users will be notified of changes via their registered email or through a notice displayed on the platform at least seven days before the changes take effect, except where immediate changes are required for legal or security reasons.
It is the user's responsibility to review these terms periodically to stay informed of the latest changes. Continued use of the platform after a change notice is issued constitutes acceptance of the amended terms.
These terms and conditions are governed by and construed in accordance with applicable law. Any disputes arising in connection with these terms will first be addressed through good-faith negotiation. If a resolution cannot be reached, both parties agree to resolve the dispute through the designated resolution process within the relevant jurisdiction.
Should any provision of these terms be found invalid or unenforceable, that provision shall be deemed severed from this document while all remaining provisions continue in full force and effect.
Have Questions About These Terms?
If you have any questions about these terms and conditions or need further clarification, there are several ways to get in touch with us.
- Check Frequently Asked Questions us
- Contact customer support via live chat
- Email: [email protected]
Clear on Our Terms? Join lucky99 Today
Create a free account and enjoy all available games and promotions — backed by the transparency and security we commit to in these terms.